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Customer Service

Shipping & Handling

FREE Shipping

Any order that totals $99 or more qualifies for free shipping (Excluding oversized products). It's as simple as that. We believe in providing the best products at the best prices and that includes shipping costs. Select any item, or combination of items, totaling over $99 and you won't pay a dime for shipping.

How do I get free shipping?

Receiving free shipping on your order is simple. Add any item, or combination of items, to your shopping cart and then input the zip code of the shipping address your items will be sent to. As long as your order total is greater than $99, you will have the option to select the FREE Economy Shipping option from the calculated choices. Choose this option and then click "Proceed to Checkout" to complete your checkout process.

Is there a limit on how many items I can purchase with free shipping?

No. You can purchase as many items as you want at any time with the free shipping option. As long as your order total is more than $99 you can buy one item or one of every item and the Free Shipping option will be there for you.

Does Free Shipping apply to P.O. Box, Military Addresses, or orders shipping to Alaska or Hawaii?

Unfortunately it does not at this time. Any order shipped to an address of this type must ship via the United States Postal Service and does not qualify for free shipping.

Handling charges may still apply, and all items must be shipped to within the 48 contiguous United States.

In order to receive free shipping you MUST select the "FREE Shipping" method during checkout. Free shipping may not apply to some oversized items. You will see the shipping charge for oversized items at checkout.

Skis.com ships via UPS/USPS throughout the 48 contiguous United States. Our shipping charges are calculated at the time of checkout based on the shipping method you select as well as the items in your shopping cart. To find out the shipping costs or to compare prices simply add the items to the cart and proceed to checkout. Input your ship to address and select the method!

Service Charge Processing
Time*
Transit
Time*
FREE Shipping FREE 7-10 Days 2-6 Days
UPS Ground Calculated 1-3 Days 2-4 Days
2nd Day Air Calculated 1-3 Days 2 Days
Next Day Air Calculated 1-3 Days 1 Day
Military $14.95 1-3 Days 4-7 Days
Alaska/Hawaii $14.95 1-3 Days 4-7 Days
PO Box $14.95 1-3 Days 2-5 Days
*Business Days

Dropship/Special Order Items

Some items marked "Special Order" may not be stocked at this time. We are an authorized dealer of all the items we carry, and these items may be shipped by the manufacturer. Special Order items are not returnable/exchangeable and do not qualify for our Low Price Guarantee.

International Shipping

Skis.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, Paypal, or bank transfer. International Checkout will process your order, including billing, shipping and customer service.

Alaska, Hawaii, Military Addresses and PO Boxes

All orders being shipped to Alaska, Hawaii, Military address and PO Boxes are shipped via US Priority Mail service and should arrive in 5-7 business days after the order leaves our warehouse. For some APO/FPO address it can take up to 30 days, and/or not be deliverable at all due to military holding and restrictions.

Why am I being charged a Packaging Fee?

Oversized items and items that do not come from the manufacturer in a shippable container will require special packaging to ensure that you receive them in good condition. In efforts to keep our product pricing as low as possible for you, this fee has been added to cover the additional packaging costs that are necessary to prevent products from being damaged while in transit.

--Please Note--

  • All orders are subject to a 24-48 hour business day processing time. Expedited or Air shipping may not decrease your order processing time. It will decrease your order's transit time once it has left our warehouse.
  • If you need your order within a certain time frame, please call our customer service department with the item and we will let you know if we can deliver by your required date.
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